Shipping Information
Yes, we offer worldwide shipping to ensure everyone can enjoy our products, no matter where they are.
Shipping is free for orders within Saudi Arabia. For other countries, shipping fees will be calculated at checkout.
Yes, during checkout, you can provide a separate shipping address for your order.
Delivery Information
Delivery typically takes 6–12 working days depending on your location. We strive to get your order to you as quickly as possible.
Yes, once your order is shipped, we’ll send you a tracking number so you can monitor your package’s journey.
If you’re unavailable during delivery, the carrier will typically leave a notice or attempt redelivery. You can also contact the carrier to schedule a more convenient time.
Return Information
We accept returns within 14 if the item is unused, in its original packaging, and in the same condition as delivered.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or mistake on our part.
Contact our support team at Info@RAFPay.com with your order details, and they’ll guide you through the return process.
Refund Information
Refunds are processed within 7–14 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method used during checkout.
If you haven’t received your refund after the specified timeframe, please contact us, and we’ll assist in resolving the issue.
Order Issues
If you receive an incorrect item, contact us immediately with your order details, and we’ll resolve the issue quickly.
If your order is damaged, send us photos of the damage and your order number. We’ll arrange for a replacement or refund.
We currently do not offer direct exchanges. Instead, you can return the item and place a new order for the desired product.